'I have personally been the recipient of the excellent training from this team on a number of occasions and each time have found the experience very appropriate to my needs and really illuminating in terms of the challenges encountered in every day management/leadership of services.
My first experience was as part of leadership training offered by the Health foundation, we were lucky enough to have a number of days training and it covered an immense amount of influencing and positive techniques for managing many challenging situations (including one’s own behaviour!). I cannot recommend them strongly enough; they enhanced my leadership skills and practice immensely.
This led me to commission training for my team and we have done this now on a number of occasions. The Pda team have helped us with many issues facing NHS teams in the current environment, ranging from team building to dealing with difficult situations. The techniques taught are completely appropriate for the environment and challenges present in the modern NHS. My teams of all levels have really enjoyed and valued the training offered and just as importantly say that they have used the skills learnt on a daily basis to assist them in managing both leadership/management tasks and patient interventions.
The Pda team have the capacity to design training to assist with many different challenges and have been very helpful in understanding how we can influence the agenda of the NHS. It is refreshing to have assistance from a team that whilst are not a team of NHS Consultants are able to fully understand the issues and develop programmes to forward the agenda. The fierce conversations programme has been particularly helpful in equipping my staff for managing in these difficult times and it is fun. From my own perspective it always “shows” in enhanced capability and performance when the teams have completed this training.
I have no hesitation in recommending them to any NHS team and would be happy to talk to anyone considering this about our experiences. We will definitely be using them in the future.'
Barnet and Chase Farm Hospitals NHS Trust is a major hospital trust based in north London, across two main hospital sites, providing general and specialist care to patients. www.bcf.nhs.uk.